Add to Address Book

Some email services may automatically filter messages into your junk or spam folder. Follow the simple steps below to make sure your Canadian Tire Options® MasterCard® email always reaches your inbox. Instructions are based on email browser:

 

Outlook 2003

Add the Canadian Tire Financial Services “From” address, customerupdate@email.ctfs.com, to your Safe Senders list:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, put customerupdate@email.ctfs.com
  5. Click OK.

 

Yahoo

New Subscribers:

You will need to set up a filter to redirect your Options MasterCard email into your inbox:

  1. Open your mailbox and click on Mail Options (upper right hand corner).
  2. Select Filters (bottom left corner).
  3. Click the Add link on the Filters page.
  4. Update the "From header:" rule with the following 2 pieces of information: "contains" and customerupdate@email.ctfs.com. (This tells Yahoo to identify your Options MasterCard email based on the “From” address).
  5. Click the Choose Folder pull down menu and select inbox.
  6. Pick the Add Filter button.

Existing Subscribers:

If your Options MasterCard email is getting stuck in your Yahoo Bulk Folder, please open the issue and click the Not Spam button. Next, check to see if the Canadian Tire Financial Services email address is in your "Blocked Addresses" list. If you see customerupdate@email.ctfs.com on this list, select it and click the Remove Block button. Lastly, please set up a filter as outlined above.

 

Hotmail

New Subscribers:

You will need to add the Canadian Tire Financial Services “From” address, customerupdate@email.ctfs.com, to your Hotmail Safe List:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link (top of page).
  3. Select the “Safe List” link (2nd from bottom).
  4. Copy and paste customerupdate@email.ctfs.com into the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.

Existing Subscribers:

If your Options MasterCard email is in your Junk E-Mail Folder, open the issue and click the Not Junk button. Next, check to see if our email address is in your Blocked Senders list. If you see customerupdate@email.ctfs.com on this list, select it and click the Remove button. Finally, if you have not done so, add customerupdate@email.ctfs.com into your Safe List as outlined above.

 

Gmail

New Subscribers

Please add the Canadian Tire Financial Services “From” address, customerupdate@email.ctfs.com, to your Gmail Contacts List:

  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste the Canadian Tire Financial Services “From” address, customerupdate@email.ctfs.com into the primary email address dialog box.
  4. Click Save.

Existing Subscribers

How to check if your Options MasterCard email is in the "spam" folder:

  1. Click Spam along the left side of any Gmail page.
  2. Checkmark the box next to your Options MasterCard email.
  3. Click Not Spam button along the top.

 

Mozilla Thunderbird

New Subscribers:

You will need to add the Canadian Tire Financial Services “From” address, customerupdate@email.ctfs.com, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste the Canadian Tire Financial Services “From” address, customerupdate@email.ctfs.com into the Email dialog box.
  5. Click OK.

White list your Personal Address Book:

  1. From the main drop down menu, select "Tools - Junk Mail Controls..."
  2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
  3. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then checkmark the box next to "Do not mark messages as junk mail".
  4. Click OK.

Existing Subscribers

Please check your Junk folder to see if your Options MasterCard email has been mistakenly placed there. To prevent this from happening in the future, you need to mark your Options MasterCard email as not junk. Do this by right-clicking on your Options MasterCard email and choose "Mark - As Not Junk".

 

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